Support - Stompy Acres - Made by Frozair

Need help with Stompy Acres? You're in the right place.

Common Issues

Stuck on the loading screen. The island loads from our servers, so the game needs a network connection when it opens. Check your connection and try again; if it still won't load, email support with your device model and OS version.
My dinos didn't dig while I was away. Digging continues on the server while the app is closed, up to what the storehouse can hold. When the storehouse is full, dinos wait until you collect and sell.
Lost progress after reinstalling. Use “Save your island” in the phone app to link your save with Apple or Google. Sign in with the same account to recover a linked island. If you have not linked your save, keep the app installed and contact support before reinstalling.
I want my save deleted. Follow the account and data deletion request instructions. Keep the app installed until we can identify your player account.

We try to reply within a few days. Solo dev — please be patient.